Gılgamış offers construction, supply chain service and various service segments in conjunction with the requirements of the current and future expectations of the clients focusing on customer satisfaction. Gılgamış ensures that our quality policy complying with the international laws and regulations will be implemented to meet those expectations with zero deviation.
To achieve the customer satisfaction and improve our management system , we are committed to:
- Developing a quality management system by meeting the requirements of ISO 9001:2008 with a continuous and consistent improvement.
- Recognizing the client’s quality standards and adopting the applicable standards in order to imrove the effectiveness of the program
- Providing a customer centeric vision through out the operations and consolidate the ideals in customer satisfaction in order to determine if the expectations are met.
- Following up the consequences of the survey and audit plan in order to prevent problems from recurring and occuring issues.
- Earn the client’s trust by providing an established system of testing, auditing and reporting.
- Transparency of the records and the actual solid services to the client’s inspection at all times.
- Prompt action againts the deficiencies in order to fix the issues on a timely manner.
- Establish well applicable business standards binding a qualified vision and look.
- Provide re-survey upon the effectiveness of the quality program and ensure that the rules are implemented with zero deviation.
- Implement the program on each project participant including the Gılgamış employees, subcontractors as well as the visitors to the operation area.
- Study the client’s requirements and standard operational procedures in order to adapt the new procedures and provide a compliant service.
Basing the business standards onto these goals each employee, subcontractors, suppliers as well as the visitors to the operational areas shall adhere to all Gılgamış quality procedures in order to assure a fulltime quality service. As it is mentioned above in the goals, the trust of our clients is the core point which will result in consistency of services as well as a consistent growth with firm and long term relations.
Quality Policy
Gılgamış Construction recognizes that in today’s competitive marketplace, effective quality systems are essential when providing quality cost effective services to our clients. Management is totally committed to providing Commercial & Industrial General Contracting Services that comply fully with the specifications and expectations of our valued clients.
Therefore, it is the policy of Gılgamış Construction to adhere strictly to this quality control program and to insure that this program and the requirements of our customers are met on each and every project we execute.
Full authority for the implementation and administration of the quality controls described in this Policy has been delegated to the Quality Control Manager “QCM”. The QCM has the responsibility and organizational freedom to identify quality control problems, stop work, recommend solutions and verify resolution of such problems.
The QCM shall also have the responsibility of documenting the established Quality Assurance / Quality Control Programs in a manner that strives to comply with applicable Quality Systems. The ultimate objective of this company’s QA/QC program is to comply fully or surpass the quality standards established by applicable Quality System.
Project Managers are responsible for their assigned project’s QA/QC activities. They may delegate the performance of their assigned duties to qualified individuals, but they shall retain full responsibility for completing their projects in strict accordance with established quality control policies and the client’s specifications. The quality of all subcontractors and vendors shall be the joint responsibility of the QCM and the applicable Project Manager. All projects will be executed in a manner that emphasizes safety, quality, schedule and maximum cost effectiveness.
Any commitment, conflicts, or non-conformance issues not resolved using current established Quality Assurance / Quality Control Procedures shall be brought to the attention of the undersigned for final resolution.
Safa Al Musawi
President
Gılgamış Construction
Management Responsibility
Our management is consistently committed to making the quality management system effective as demonstrated by regular communications, improvement of our quality policy and quality objectives, management reviews and resource provision. We ensure customer focus throughout the organization as demonstrated by clearly determining and consistently meeting customer requirements resulting in improved customer satisfaction. We have established and communicated our quality policy that articulates our management’s intention that Gılgamış complies with all requirements (customer, regulatory, etc.) and will continually strive to improve the overall quality management system’s effectiveness.
We always seek ways to improve our ongoing planning of measurable product quality and process quality objectives and communicate our policies throughout the organization, even when changes to the quality management system are made. We define and communicate the responsibility and authority for everyone affecting our quality management system.
We have designated a management representative who has the authority to ensure the system is established and maintained and is responsible to report the system’s performance to top management. We have established an effective communication processes within the organization regarding the effectiveness of the quality management system as well. Our management conducts regular management reviews of the quality management system to ensure that it remains suitable, adequate and effective to satisfy the Gılgamış’s quality policy and accomplish our organization’s quality objectives. We also strive ofr preparing our organization for ISO 9000 requirements and updates. We focus and give attention to the planning and implementation of the specific requirements and provide oversight of the development of our organization’s overall quality management system.
Quality System
Our QA/QC system is established, maintained and documented by our personnel at the departments as a means of ensuring that the services we provide our clients conform to specified requirements. We ensure that all our activities are performed in accordance with the established system procedures. We porvide effective management support to ensure compliance and the use of the QA/QC procedures and instructions. All employees of Gılgamış strive to improve the quality of our services to our clients. Our QA/QC program is a process of continuous improvement which requires input from everyone in our organization. Everyone in our organization will comply and endeavor to improve the process where possible.
Our QA/QC program has the effective key components to ensure the control of all our activities. Our QA/QC procedures and instructions comply with generally accepted industry standards, and Local regulating authorities, and the project specifications and standards established by the client..
The identification and timely issuance to the project team any required controls plays a important role in the management syste. The processes, inspection equipment, fixtures, tools, materials and labor skills needed to properly execute the project are provided by our management. We update, as necessary, of quality control, inspection, and testing techniques, including the development of new methods and procedures. And we identify of any commitments made which exceeds available resources in sufficient time to properly acquire the required resources